Online Shipping & Returns
Shipping & Discretion
At Dessous Deça, we pride ourselves on providing an exceptional shipping experience. We offer complimentary shipping when your purchase exceeds 199$, before taxes. Valuing your privacy, we guarantee discreet packaging. Orders are processed and dispatched within 3-5 business days. Should you have any questions or need clarity about our shipping standards or policies, please don't hesitate to reach out to us.
Return & Exchange
Our Commitment to Excellence and Hygiene
In our dedication to hygiene and your well-being, we hold a principle of final sales.
Assurance for Quality
Although, we quality check all lingerie products before shipping, occasionally, a product may hide, even to the trained eye, a defect. In such events, we offer our assistance. Should you find your purchase flawed, we invite you to return the item in its untouched, original state – unworn, unwashed, or unused, with all tags intact.
Exchange Process
Eligible products await exchange in our stores or return via mail within a generous 15-day period, leading to the issuance of a credit note. We note, items once tried or used are, in respect to sanitary reasons, exempt from exchange or credit. We advise a careful selection of sizes, respecting your discretion and satisfaction.
Considerations for Exchanges
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Upon return, items will be meticulously assessed for eligibility.
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Initial shipping charges, regrettably, are not subject to refund.
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A modest deduction of $15 will be applied for handling.
Guidelines for Unclaimed Packages
Should a package return to us owing to incorrect address, delivery refusal, or non-collection, the cost of reshipment shall be borne by the customer.
Your Experience, Our Priority
For inquiries or support, we are at your service. Contact us for seamless assistance throughout your exchange process. We're here to make the process as effortless as possible for you.